11 October, 2022
In light of the recent cyberattacks impacting Optus and Medibank, Bell Potter would like to assure clients and partners that their information is safe and there has been no detectable impact to our services.
Our security team is continually monitoring for cyber attacks with a number of security controls in place to protect your accounts from unauthorised access.
During this time Bell Potter is taking extra care, when processing client transactions, and therefore may request additional verification details.
If your identity has been stolen, we encourage you to apply for a Commonwealth Victims’ Certificate, seek advice from Australian Cyber Security Centre (ACSC), and notify your Bell Potter Securities Advisor or Dealer Assistant by phone.
Steps you can take to protect yourself online
- How to identify a phishing email:
- Generic email greetings that do not address you by name
- Hover your cursor over clickable links (don’t click the link). Look for deceptive references to Bell Potter’s website.
- Wrong, out of date or out of place logos, design, and font type
How to spot a fake email:
- False sense of urgency
- Attachments – A real email from Bell Potter will rarely include an attachment and never software
- If you aren’t sure if an account alert is from us, log in to your Bell Potter account and check for urgent messages or related notifications
How to identify scams:
- The promise of money in return for a favour
- Notifications of lottery wins
- Unsolicited job offers
- Unexpected invoices
4.Communicate with Bell Potter the safe way. Always log in at Bell Potter Client Access to update your personal information.
5. Consider adding an extra layer of security to your Bell Potter account by enabling SMS Verification for login. Password is something you know, enabling SMS Verification increases your security profile by also requiring proof of something you have, like a mobile phone. In addition to your password, once this feature is activated, you’ll enter another code received via SMS on the mobile number registered. You can activate SMS Verification here.
If you believe you’ve received a phishing email that appears to have come from Bell Potter, avoid clicking on any links or responding. Instead, forward the entire email to email@example.com and delete it.